Glow Guide FAQ

Find answers to common questions about Glow Guide!


Glow Guide requires a full 6 seconds of patience to turn on by continuously holding down the middle button.  

Glow Guide’s guiding light was designed to only work in dark settings. It has a built-in low-light sensor.  For bright light all the time, cover the sensor. The low light sensor is located just above the magnetic charging contacts.

Glow Guide only pairs with Apple devices and only via the Find My app.  It is an Item (See instruction).   You can share Item with friends and family.  No additional subscription is required.  

Yes, the Apple Locator Tag can be reset. 

1) First unpair from the original iPhone. 

2) turn unit COMPLETELY OFF by holding button for at least 5 seconds. 

3) hold button for 5 sec to turn unit back ON

4) Quickly press button 4 times, and wait for beeping sound.     

If unit is "reset" successfully, unit will beep for couples of seconds. After beeping, you can pair unit with different iPhone.

Yes. Devices like Glow Guide are designed to attach easily to canes, walkers, and wheelchairs to provide better visibility in dark environments.

Mobility lights are helpful for seniors, people recovering from injuries, and anyone who relies on a cane, walker, or wheelchair and needs better visibility in low-light conditions.

For Androids, use Google’s Find My app but only after initially pairing Glow Guide with an Apple device.

Glow Guide will last all day on a full charge with average use.

The Docking Station comes with 2 adhesive strips intended for a night table. It should be within arm's reach of where you sleep or spend your nights. To remove the docking station, simply pull the tabs.

Safety accessories for canes may include lighting devices, ergonomic grips, non-slip tips, and tracking features to enhance mobility and confidence.

Glow Guide's lithium battery is safe for airplanes.